INTERNATIONAL DELIVERIES

We deliver orders to following counties in partnership with Posti (Finnish post):

EU countries + Norway, Switzerland and Iceland

USA, Canada

Australia, New Zealand

Japan, Korea

The product prices include value added tax.

 

DELIVERY OPTIONS AND COSTS

Priority parcel 

The estimated delivery time in the Nordic countries is 4–8 working days, in other EU countries 5–11 working days, and in the rest of the world 8–18 working days. The package will be delivered to a local post office (in some countries the package will be delivered directly to you).

In Nordic and Baltic countries you can follow the delivery until the package is delivered to you.

In other countries you can follow the delivery only until the delivery terminal in Finland. 

 

EU, Norway, Switzerland and Iceland

Priority parcel 9,90 eur

 

USA, Canada, Australia, New Zealand, Japan and Korea

Priority parcel 19,90 eur

  

ORDER AND SHIPPING CONFIRMATION

You will get an order confirmation by e-mail shortly after placing the order.

 

Your order will be dispatched within 1–3 working days after placing the order. You will receive a confirmation email once the order has been packed and dispatched from our warehouse.

 

All orders are shipped in a single delivery, if possible. If a product you order is temporarily or permanently out of stock, we will notify you immediately. In such cases, the product can be delivered separately once available.

 

TAXES AND DUTIES

Your order may be subject to import duties and taxes which have to be paid before you receive the goods.

Mainio Clothing cannot control this and is not responsible for any duties/taxes applied to your package.

 

BROKEN OR MISSING ITEMS DURING SHIPMENT

The seller is responsible for the products during transport, e.g. if the product is lost or damaged. This is why it is recommended to check the package condition and check for any damage when the shipment is collected. If an item is damaged during transportation, please make a claim immediately to the post office. Please also contact us, so that we can agree on a new delivery of the product.

 

UNCOLLECTED PACKAGES OR RETURNED GOODS 


Shipping costs for uncollected packages or returned goods will not be paid by Mainio Clothing. Mainio Clothing Oy will charge 3,90€/order if returned.

PAYMENT

Maksuturva service

The payment service between vendors and consumers is offered by Maksuturva Group Ltd (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. The vendor will be informed instantly after a successful payment, and you will receive a confirmation email from Maksuturva. This email includes a link to Buyer’s Service webpage, where you can use the functions of the Satisfaction Guarantee: if necessary, you can return products, make a reclamation or give feedback 24/7 through this service.

Maksuturva Group Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Your payment will not be transferred to the vendor before you have received and had a chance to inspect the order. You will be informed of the order-specific inspection time by email.
Read more about using the Maksuturva Service »

 

PAYMENT METHODS

Online Bank Payments

You can use the online payment services of all Finnish banks.

Card Payments by Visa, Visa Electron, MasterCard or Business Eurocard

In transactions paid by credit or debit card, Maksuturva Group Ltd acts as the vendor, which means that Maksuturva and the buyer are the parties of the business transaction. The web store is responsible for marketing and delivering the products or services and for handling possible reclamations. Maksuturva Group Ltd is the payment receiver, and it also handles reclamations regarding payments.

Contact information:

Maksuturva Group Ltd
Business ID: 2121703-0
Ruoholahdenkatu 23
00180 HELSINKI
Tel. (09) 42 41 7040, workdays between 9 a.m. and 5 p.m.
E-mail: asiakaspalvelu(a)maksuturva.fi
www.maksuturva.fi

 

PAYPAL

Checkout with PayPal 

PayPal is a service that enables you to pay, send money, and accept payments without revealing your financial details.

  

Maksuturva web payment

 
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